Deleting your account
Flat Cargo application
How to request deletion
Accounts are created and managed by the company, so they cannot be deleted from the application itself. To request the deletion of your account, write to the address below from the address linked to that account, simply stating your request.
Your request is handled within 30 days. A confirmation is sent to you once the deletion has been carried out.
What is deleted
Your account and login credentials, your personal contact record, your application preferences, and the photos and messages you posted that are not attached to any business transaction.
What is kept, and why
Business and accounting documents — quotations, orders, delivery notes, invoices, payments — are kept for as long as the applicable legal obligations require, even after the account is deleted. The law requires them to be kept; we cannot erase them on request.
Those documents remain attached to the company you were acting for, not to your personal account, which no longer exists.
Deleting only part of your data
You do not have to close your account to have some data erased. You can request the deletion of specific items — a listing and its photos, a message, a contact detail — by writing to the same address and stating what should be removed. Your account stays active.
The business and accounting documents mentioned above are the exception: keeping them is required by law.
Removing the app without deleting the account
Uninstalling the application clears the session stored on the device but does not delete the account. The two are independent.